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GE G.E. G. E. General Electric JVM2070-series ovens - models REPAIR SERVICE

updated August 31, 2016 | critical DIY safety info

APPLIES TO All G.E. "Touch Screen" Models

This information applies to the General Electric models below (similar to photo):

CVM2072SM1SS CVM2072SM2SS CVM2072SM3SS CVM2072SM4SS JVM2070BH001 JVM2070BH002 JVM2070BH01 JVM2070BH02 JVM2070CH001 JVM2070CH002 JVM2070CH01 JVM2070CH02 JVM2070SH001 JVM2070SH002 JVM2070SH01 JVM2070SH02

JVM2070SK001 JVM2070SK002 JVM2070SK01 JVM2070SK02 JVM2070WH001 JVM2070WH002 JVM2070WH01 JVM2070WH02 JVM2071BH01 JVM2071BH001 JVM2071CH01 JVM2071CH001 JVM2071SH01 JVM2071SH001 JVM2071WH01 JVM2071WH001

PVM2070DM1BB PVM2070DM1CC PVM2070DM1WW PVM2070DM2BB PVM2070DM2CC PVM2070DM2WW PVM2070DM3BB PVM2070DM3CC PVM2070DM3WW PVM2070DM4BB PVM2070DM4CC PVM2070DM4WW PVM2070SM1SS PVM2070SM2SS PVM2070SM3SS PVM2070SM4SS

Or models utilizing the following part numbers:

WB07X10731 WB07X10732 WB07X10733 WB07X10972 WB07X10973 WB07X10974 WB07X11113 WB07X11131 WB07X11139 WB07X11143

WB07X11192 WB07X11194 WB07X11195 WB07X11196 WB07X11302 WB07X11303 WB07X11304 WB07X11305 WB07X11306

Symptoms & Repair Costs

• a. If your controller assembly has broken buttons, e-mail me so I can see if new buttons are available, or if we can fix yours.

• b. If either your keypad or touch screen has a problem, we now can repair your controller assembly. The cost would run $89.95, which includes insured return shipping.

• c. If your cooktop lights, exhaust fan, inside light, or cooling fan are stuck on or will not come on, we can normally repair your controller assembly. The cost would run $89.95, and would include insured return shipping.

• d. If your controller assembly has some combination of the problems at "a" and "b" and "c" above, the cost would run $89.95, which includes insured return shipping.

• NOTE: If it would cost any more, I would contact you first with an estimate for approval.

If you have other questions, please e-mail me with your specific symptoms and please include your full model number with suffix (from the oven's tag) in your e-mail.

Disassembly & What To Send

First see our disassembly video below but note that your model's grille screws will be on the top front edge of the cover above the grille, not in the grille.

If you have any trouble getting the grille off once the screws are removed as per the video below, slide the hood vent grille to the left about 1/4", then then pull it forward. Be gentle. On some models there are L-shaped clips that fit into a slot to hold bottom of the vent.

If the video is not appearing, please click here.
(pardon the poor lighting, but we wanted to get this online for you!)

Once your controller assembly is removed as per the video, please do not disassemble it further. These are extremely fragile.

Print & read our current repair form for payment info, shipping address, terms, and other details, fill out the form neatly in clear print, include your prepayment, and pack everything in asturdy box with at least 2" of clearance on all sides (not a thin "shirt" type box) with the open space protected by good cushioning like bubble wrap or packing peanuts.

Please do not use shredded paper or cardboard as packing material.

I would recommend insuring your package for $750 - $1,200 replacement value, depending on the model.

Ordering GE Parts & Accessories

• Always use your full model with suffix as shown on the model tag found in or on your microwave, but do not include any dashes or spaces. Other than the control unit as noted above, available parts for these models (service manual) can be ordered by part number from The Pros here.

Typical model number tag locations.
On "over the counter" models, look
inside the cooking cavity also.

Other problems or questions?

• E-mail me (technical inquiries only) and include detailed symptoms & full model number with suffix from the tag in the oven.

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